You can claim goods replacement, cancel a sale contract and return the goods within the legal term of two weeks. The goods must not be used and damaged. Some types of goods can be returned in original package only – for hygienic reasons (underwear, dildos) or for copyright reasons (DVDs). Replacement expenses are fully carried by a buyer.

Claims are met in harmony with the rule of law valid in the Czech Republic. A buyer is obliged to check the goods in order to find out possible faults and damages. Found faults are to be reported to our company immediately.

All the goods are under legal term of guarantee within 24 months, unless stated otherwise. Warranty covers manufacturing faults, not faults caused by shippers, improper use, improper storage or common worn out referring to a product use.

Claims are met as soon as possible, latest within 30 days since their start, i.e. taking the claimed goods over by our company.

How to make a complaint?

1Contact us by an e-mail or phone. We will suggest the way of solving the situation. The prior arrangement is not imperative, but it makes goods returning or replacing faster.

2You can bring goods to our office or post them in a registered parcel (NO cash on delivery). In both cases a receipt confirming shopping with us is vital.